I am so mad right now I could just spit. Key Bank has been slow-rolling me at every turn as I attempt to get them to pay off on one of Dad’s insurance policies. The latest: I asked them to fax a piece of information to the insurance company. After multiple requests, they finally sent in the necessary form… and left most of it blank. Naturally, the insurance company was not amused, and now I’m essentially back to square 2.
My immediate urge is to write a paint-scorching letter to several of these folks. However, I’m going to give them another two business days to get all their socks in the same basket. If they haven’t squared things away by then, it’s hammer time.
Update 8/25: a supervisor at Key was able to get the documentation problems solved, although it took longer than it should have. I’m debating whether to drop a dime on the incompetent, slow, and generally unfriendly person I had to deal with. On one hand, everyone has periods where they’re less effective than usual, so maybe she was just having a bad day. On the other hand, it’s amazing how a crisp letter can help snap people out of those kind of bad days.